jiliev Terms and Conditions

1 Definitions and Interpretation

The following terms used in these Terms and Conditions are defined below:

• "Platform" means the jiliev website and all related services.
• "User" means any person who has registered on or is using this platform.
• "Account" means each user's personal registered profile.
• "Wager" or "Bet" means a financial stake placed to participate in a game or event.
• "Bonus" means additional benefits or funds granted to a user by the platform.
• "Taka" or "BDT" means Bangladeshi currency (৳).
• "Responsible Gaming Policy" means the guidelines set out on the Responsible Gaming page.

2 Eligibility and Age Requirement

To use the jiliev platform, you must meet the following conditions:

• You must be at least 21 years of age. This platform is operated for users aged 21 and above only.
• You must be located in a jurisdiction where online gaming is not legally prohibited.
• You must act on your own behalf — managing an account on behalf of a third party is not permitted.
• All information you provide must be true, accurate and complete.

3 Account Registration and Security

Each user may open only one account. Creating multiple accounts is strictly prohibited and may result in all accounts being suspended or closed.

• Provide your correct name, age and contact details at the time of registration.
• Keep your password confidential and change it regularly.
• Notify the support team immediately of any unauthorised use of your account.
• The user is solely responsible for all activity carried out on their account.
• jiliev reserves the right to verify, suspend or close any account at its discretion.

4 Deposit and Withdrawal Policy

The following rules apply to financial transactions on the jiliev platform:

• Minimum Deposit: ৳200 (for all methods).
• Minimum Withdrawal: ৳500.
• Accepted Payment Methods: bKash, Nagad, Rocket.
• Withdrawal Timeframe: Processing a request generally takes 10–45 minutes.
• Deposits and withdrawals must be made from an account belonging to the same owner — using a third party's mobile banking account is not permitted.
• In the case of suspicious transactions, jiliev reserves the right to hold a withdrawal and carry out verification.
• jiliev reserves the right to correct any funds credited in error due to a technical fault.

5 Bonuses and Promotional Offers

jiliev offers various types of bonuses and promotions. Each offer is subject to its own terms.

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to a maximum of ৳20,000.
• Example 1: Deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
• Example 2: Deposit ৳42,000 and receive a ৳20,000 bonus — total balance ৳62,000.
• A 25x wagering requirement must be met before the bonus can be withdrawn.

5.2 General Bonus Terms

• Bonuses are available to eligible users only and must be used within the specified time period.
• If bonus abuse, bot usage or fraudulent activity is detected, the bonus may be forfeited and the account may be closed.
• Another bonus cannot be added while one is active, unless otherwise specified.
• jiliev reserves the right to modify or cancel any bonus offer.

6 VIP Program and Rewards

jiliev's VIP program has four tiers. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

The criteria for advancing to a VIP tier are determined at the platform's discretion. Cashback is automatically credited to the account each week. VIP benefits apply to active and regular players only.

7 Betting and Gaming Rules

The following rules must be followed for all betting and gaming activity on jiliev:

• Each bet will be governed according to the rules set out on the platform.
• If a bet is cancelled due to a technical fault or network issue, the relevant funds will be refunded.
• The server record will be considered final in determining the outcome of a game.
• Placing two opposing bets simultaneously ("arbitrage betting") or exploiting any system is not permitted.
• Using software or technological means to gain an unfair advantage is not permitted.
• The terms and conditions of game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) also apply.

8 Prohibited Activities

The following activities are strictly prohibited on the jiliev platform:

• Money laundering or any unlawful financial activity.
• Opening an account using a false identity or inaccurate information.
• Creating multiple accounts to abuse bonuses.
• Accessing another user's account or attempting to hack it.
• Using bots, scripts or automated software.
• Any activity that damages the reputation of the platform.
• Assisting minors in using an account.

9 Privacy and Data Protection

Protecting your personal information is one of jiliev's main priorities. We use SSL encryption technology to keep your information secure.

• Your personal information is used solely for the purpose of providing services and meeting regulatory requirements.
• Information is not sold or rented to third parties.
• For more details, please read our Privacy Policy.

10 Responsible Gaming

jiliev believes that recreational gaming should be enjoyed responsibly. We provide various tools to protect our users.

• Options to set deposit limits, betting limits and session time limits.
• The option for temporary or permanent self-exclusion.
• If signs of gaming addiction appear, support in English is available via 24/7 live chat.

For more information, visit our Responsible Gaming page.

11 Limitation of Liability

jiliev accepts no liability for the following:

• Any loss resulting from unauthorised use of a user's account.
• Disruption to a game caused by internet or network issues.
• Delays or errors arising from the actions of third parties (payment gateways, game providers).
• Any financial or emotional harm suffered by a user as a result of winning or losing in a game.
• Service disruption caused by circumstances beyond our control (force majeure).

The platform is provided on an "as is" basis. jiliev does not guarantee uninterrupted service but is always committed to providing the best possible service.

12 Account Closure and Changes to Terms

jiliev may suspend or close an account in the following circumstances:

• Breach of these Terms.
• Fraudulent or suspicious activity.
• Failure to verify age or identity.
• Extended period of inactivity.

Users may also request account closure at any time via 24/7 live chat. It is the user's responsibility to withdraw any eligible balance before the account is closed.

13 Dispute Resolution

If a dispute arises, we first attempt to reach a resolution through discussion. The dispute resolution process is as follows:

• Step 1: Contact the support team via 24/7 live chat to raise the matter.
• Step 2: If unresolved, submit a detailed complaint by email to: [email protected]
• Step 3: jiliev will provide a written response within 7 business days.

Both parties will make a good-faith effort to resolve the dispute. The user's position will be fully considered before any decision by us is treated as final.

14 Contact and Support

If you have any questions about these Terms, please get in touch with us:

• 24/7 Live Chat — support available in English.
• Email: [email protected]

Our support team is ready to assist you in English seven days a week, 24 hours a day.