jiliev's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how jiliev collects, uses, and keeps your information secure.
Introduction and Scope
jiliev ("we", "our", "platform") provides a safe and trusted online entertainment service for users in Bangladesh. This privacy policy ("policy") describes what personal information we collect when you use our website jiliev.lat, open an account, or use our services — and how we use and protect that information.
By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services or contact our support team.
This policy applies only to jiliev's own services. It does not apply to third-party websites or services.
1What Information We Collect
1.1 Information You Provide Directly
When you create an account or use services on jiliev, you provide the following information yourself:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Email address and mobile number
- Login credentials (username and encrypted password)
- Payment information: bKash, Nagad, or Rocket account number (for transaction verification)
- Identity verification documents (national ID card or passport — when required)
1.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Which pages you visited and how long you stayed
- Login time, session information, and access path
- Gaming activity logs (bets, wins, losses)
- Information from cookies and similar tracking technologies
1.3 Financial Transaction Information
All financial transaction information on jiliev is stored, including: deposit amounts and times, withdrawal requests and status, payment methods, and transaction reference numbers. The minimum deposit on jiliev is ৳200 and the minimum withdrawal is ৳500.
2Purpose of Information Use
2.1 Service Operations
The primary purpose of using your information is to provide you with jiliev's services. This includes:
- Creating and managing your account
- Login verification and ensuring security
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Providing customer support
- Managing VIP membership
2.2 Legal Compliance and Security
We use your information to meet legal obligations and ensure the security of the platform:
- Age verification (confirming 21+)
- Identity verification and fraud prevention
- Anti-money laundering measures
- Monitoring and investigating suspicious activity
- Responding to lawful requests from legal authorities
2.3 Service Improvement
We analyze your usage patterns to improve our platform. This includes personalizing the gaming experience, speeding up payment processing (typically confirming withdrawals within 10–45 minutes), and resolving technical issues.
3Information Sharing and Third Parties
jiliev does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
3.1 Service Providers
Trusted third parties that help operate our platform — such as payment processors (bKash, Nagad, Rocket), technology support providers, and security auditing firms — receive only the information needed to perform their functions. These parties are bound by strict confidentiality agreements.
3.2 Legal Reasons
If we are required to provide information by law, court order, or government directive, we are obligated to do so. In such cases, we will try to notify you in advance wherever possible, unless prohibited by law.
3.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance, and the standards of this policy will be maintained under the new management.
4Cookies and Tracking Technologies
4.1 What Cookies Are and How We Use Them
Cookies are small text files stored on your device. jiliev uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions, storing security tokens, and remembering language preferences.
- Functional cookies: Saving your preferences and settings.
- Analytics cookies: Understanding platform usage patterns and improving services.
4.2 Cookie Controls
You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly. Contact our support team via 24/7 live chat to manage your cookie preferences.
5Data Security Measures
5.1 Technical Security
jiliev uses industry-standard security technologies to protect your information:
- SSL/TLS encryption — all data transmissions are encrypted
- Password hashing — your password is never stored in plain text
- Two-factor authentication support
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
5.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. After an account is closed, information may be retained for a defined period for the following reasons:
- Meeting legal and regulatory obligations
- Dispute resolution and contract enforcement
- Fraud prevention and investigation
- Retention of financial transaction records
6Your Rights
As a jiliev user, you have the following rights over your own information. Contact our support team to exercise these rights.
6.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We generally respond to such requests within 30 business days.
6.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. Keeping accurate information is essential for safe account management.
6.3 Right to Delete Information
You may request to close your account. However, some information may be retained for a defined period due to legal obligations.
6.4 Right to Object to Processing
If you object to receiving marketing communications, you may opt out at any time. Processing of information necessary for core service operations will continue.
7Protection of Minors
Age Restriction
jiliev strictly refrains from providing services to persons under the age of 21. We verify age at registration and do not collect information from minors. If we learn that a minor has used our services, we will immediately close that account and delete the associated information.
Parents can notify our support team about a possible account created by their child. We treat this matter with the highest priority.
8Policy Changes
Notice of Changes
jiliev reserves the right to update this privacy policy from time to time. For any significant changes:
- A notification will be sent to the registered email address
- The new policy will be displayed prominently on the website
- The "Last updated" date at the top of the page will be changed
- A minimum of 7 days' notice will be given before changes take effect
Continued use of the service after any changes means you have accepted the new policy.
9International Data Transfers
Data Transfers
Our servers and processing facilities may be located outside Bangladesh. Countries to which your data is transferred may not have the same level of data protection laws as your country. However, we ensure that such transfers are carried out with appropriate safeguards, such as encryption and contractual data protection terms.
10Responsible Gaming and Data
Supportive Use
jiliev places the highest importance on responsible gaming. To this end, we may use information about your gaming activity to identify potentially problematic behavior and offer support. If you feel you need help managing your gaming habits, visit our Responsible Gaming page or contact us via 24/7 live chat.
We process your account information to carry out responsible gaming requests, such as self-exclusion or setting deposit limits, and this information is handled with the utmost confidentiality.
11Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our data protection team will review your request in a timely manner.
24/7 Live Chat: Log in to the platform and speak with our Bengali-speaking support team at any time.
Email: [email protected]
Email requests are generally responded to within 2–3 business days.
Also read our other policies: Terms and Conditions | Responsible Gaming | About Us